Message from our Manging Director06-Apr-2020
Message from Mr Peter Cashin - Managing Director at Huntleigh
To all our colleagues, friends and customers, I know the devastating impact of Covid-19 is being felt throughout the entire world. I sincerely hope that you, your family and friends are safe and well.
Personally, and on behalf of everyone at Huntleigh in Cardiff, I would like to extend our recognition to the outstanding performance and bravery of the clinicians and support staff that are helping us all around the world during this challenging period.
Huntleigh’s primary focus at this time is to support you in your activity supporting the clinicians, therefore I wanted to reach out and share an update as to how we are responding.
Huntleigh is focused on doing everything we can to minimize disruption in the access to and use of our products. Demand across our entire product portfolio remains strong but in some instances has dramatically increased, in response to this we are increasing our production capability and procuring higher levels of material and components to make products – this may take some weeks to get to the full target level. Our priority is to ensure that we continue to serve our healthcare providers with the best quality products – and at the high levels of service you’re accustomed to. We’re working around the clock to facilitate this, albeit mindful at all times of the safety and wellbeing of our staff.
To help us plan and anticipate this increased demand please stay in regular contact with us through your normal channels and where possible give us early notice of potential requirements in order for us to assign products appropriately and buy materials and schedule workers. This will help everybody in the process end-to-end. In order to support our field based operations we are also working to improve our support to you and the clinicians in the field, in the following ways:
- Regular communication via our sales managers to review demand.
- Fast response to volume enquiries.
- Up to date information via our social media platforms.
- Developing remote/digital training schemes you or your customers may require, in the form of videos and literature.
This is an unprecedented time for everyone, and the situation is changing daily. We are committed to maintaining our business operations and ensuring you continue to receive the highest quality service.
Huntleigh Healthcare Ltd