Why open a service contract?
When one of our products leaves us, great care goes on behind the scenes to ensure that the product is manufactured, tested and is of course designed to achieve a high degree of reliability and customer satisfaction. Regular checkups are needed as with any piece of equipment to ensure that the very best performance is delivered consistently and in the event of any problem it is quickly and cost effectively restored to its original specification. For us, service starts after the equipment has been delivered and not before the order placed.
Huntleigh Healthcare is pleased to be able to offer our service as an experienced and established repair facility for our Diagnostic Products Division’s equipment comprising of hand-held Dopplers, Vascular Assessment systems, Fetal Monitors, now including the SonicaidTM range, Smartsigns® and LifePulseTM series of patient monitoring equipment.
Huntleigh have experienced staff that have been repairing Huntleigh and SonicaidTM equipment for many years, providing support for hospitals and support organisations worldwide, we are proud to offer this to our customers.
To ensure that our equipment is maintained and kept in perfect working order we can provide training courses to support staff carrying out repairs or routine maintenance.
Training can be carried out on the customers' premises or provided on our training sessions run regularly from our Cardiff facility covering our entire diagnostics product range.
The courses run from our Cardiff facility allow the added advantage of visiting the production area giving an insight into the care and attention to detail that goes into building the finished product.
It also gives the advantage of being able to meet product specialists - who provide application training as part of this course, and along with support staff, this helps to give a good understanding of the products application and support issues.
A large stock of spare parts is held for most discontinued and all current products with most being despatched ex- stock. We hold stock of spare parts for 5 years for hand held equipment and 7 years for mains powered equipment, where practical we extend this period extending the products life even further.
Technical support is available to help with fault diagnosis, calibration and general maintenance issues allowing third party organisations to carry out support for our products.
This is available via e-mail or telephone allowing direct contact with support staff or bench engineers who have many years experience and are always friendly and approachable. They also know the products in detail working closely with hospital or distributor based support staff.
Field service by our engineers is available either as an ad-hoc arrangement or under our Service Contract Agreement using our Cardiff or Scotland based engineers.
This is often be a cost effective means of receiving a high level of support for high volume products quickly returning them to their original high level of performance should local hospital based support staff be unable to support the equipment.
To ensure continuing support for our UK based equipment, we provide a cost effective range of service contracts allowing us to provide PPM including performance verification through to fully comprehensive support contracts. These contracts allow us to work in alliance with the hospitals EBME departments giving the benefits of on site staff working closely with the equipments manufacturer.
For the entire diagnostics range we offer a workshop based repair service, repairs on all handheld units are covered by our fixed price repair scheme. Using this scheme reduces the time taken for a repair to be carried out allowing your repair to be carried out quickly, efficiently and cost effectively. Contact us for further details.
Repair estimates are available for all non-handheld equipment and all repairs guaranteed maintaining cost effectiveness throughout the products life.
For our Dopplex Centrale products we can provide a support contract providing support for hardware and software including software updates as required. Remote support software is installed as standard on these systems allowing us to provide fast and effective remote support including software upgrades should these be necessary. This is also available for overseas customers providing rapid 'on site' support as quickly as a mouse click.
Our service department operates under ISO9001:2000 & ISO134851:2003 Quality Standards, and as repairing a product is good for the environment, we also operate under ISO14001:2004 to further minimise any environmental impact.
Huntleigh Healthcare Ltd
Portmanmoor Road Industrial Estate
Cardiff CF24 5HN
+44 (0)2920 485 885
+44 (0)2920 492 520